Shipping & Returns

At Golden Arrow Goods, every order is thoughtfully handcrafted, carefully packed, and shipped from our Santa Barbara studio with the same attention to detail that goes into creating each product.

Processing Time

Orders are typically processed and shipped within 1–2 business days. During holidays, product launches, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the size of your order.

Delivery Estimates

Once your order has shipped, estimated delivery times are determined by the selected shipping carrier and destination. Delivery dates are estimates and cannot be guaranteed.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Local Pickup

If you're local to Santa Barbara, you may select Local Pickup at checkout. You'll receive an email as soon as your order is ready for pickup at Candle Bar 111.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is outside of our control. If your package appears lost or is significantly delayed, please contact us and we'll gladly help you navigate the carrier's claims process.

Returns & Exchanges

Due to the handcrafted nature of our products and for health and safety reasons, we are unable to accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please email us within 7 days of delivery at info@goldenarrowgoods.com. Be sure to include your order number along with photos of the item and packaging so we can resolve the issue as quickly as possible.

Order Cancellations

Orders may only be canceled before they have shipped. Once an order has been processed or shipped, we are unable to cancel it.

Product Information

Because each item is handcrafted in small batches, slight variations in color, texture, or appearance are a natural part of the process and make every piece unique. These variations do not affect the quality or performance of the product.

Weather Disclaimer

Our candles and other handcrafted goods may be affected by extreme temperatures during transit. While we carefully package every order, Golden Arrow Goods is not responsible for melting, freezing, or other weather-related changes that occur after your package has been accepted by the shipping carrier. If your candle arrives softened, simply allow it to return to room temperature before opening or burning.

Shipping Address Accuracy

Please verify that your shipping address is correct before placing your order. Golden Arrow Goods is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an address error, additional shipping charges may apply to resend the order.

Questions?

If you have any questions about your order, we're always happy to help. Please contact us at info@goldenarrowgoods.com, and we'll get back to you as soon as possible.